CUSTOMER SERVICE CO-ORDINATOR
Musanada
- Direct
- Not disclosed
- Abu DhabiAbu Dhabi
Job description
Our client a government based company is looking forward to recruit Customer Service Coordinator in Abu Dhabi.
Job Duties
- Acts as the first point of contact for all internal and external contacts
- Greets all visitors to the office, including clients, visitors, suppliers, consultants and job candidates, in a professional manner.
- Determines nature of visit and directs the guest to the most appropriate contact within the office.
- Re-directs visitors by assisting with re-scheduling of the visit if required, providing information as necessary or referring them to an appropriate source of information.
- Ensures that the reception area is maintained, kept tidy and attractive for personal callers
- Ensures that no person enters the main office without registering their visit in the visitors log.
- Receives telephone calls, Determines nature of call/enquiry
- Directs callers to destination within the office or elsewhere, Provides information about the caller to relevant party within the company who can best assist
- Operates switchboard to connect, hold, transfer and disconnect calls
- Coordinates and manages the general post/mail and courier interactions
- Works as part of team, delivering own tasks in line with deadlines and standards and supporting others to achieve their goals
- Maintains and updates the lists of relevant external contacts and suppliers
- Co-ordinates the use of meeting and board rooms
- Assists with overflow general administrative work
- Regular reporting to Line Manager, updating on status and flagging any barriers to success
Knowledge and Experience Vocational training with over 3 years work experience.
Qualifications
- High School certificate or higher
- ICDL an advantage
Nationality: UAE National