Job detail

Job description

This vacancy is for our potential client, providing commercial & residential cleaning services in Abu Dhabi

Responsibilities:

¿ To assess and resolve enquiries, requests and complaints, primarily on the telephone, but also by other electronic access channels, to ensure that customer enquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required

¿ To undertake general administrative duties in the Customer Information and Advice Service, including opening and sending mail, leaflets, faxes etc using the photocopier and enveloping machine, taking electronic copies as necessary, to ensure the smooth flow of work within the Helpdesk

¿ Maintain electronic and written databases of letters and forms received, information given, services requested and complaints made, to ensure accuracy of information and efficiency when dealing with customers

Minimum Requirements:

¿ B. Sc or BA degree in a relevant discipline with at least 2 years experience in customer service

¿ Previous experience working with a contact centre environment

¿ Prefer Europeans