Job detail

Job description

Working Relationships (internal)
All Departments across the company primarily:

¿ Sales department for forecasts and client details
¿ Operations Department for product manufacturing information
¿ Procurement and Logistics for acquiring pertinent information regarding dispatch, suppliers and materials required
¿ All standards and Auditing Departments of Quality Assurance, Health Safety Environment and Technical Services for relevant regulations

Working Relationships (External)
¿ Liaison with End users, Traders and Suppliers for Company-wide knowledge management
¿ Suppliers, Clients and Customers to maintain seller/buyer communication and sharing of information

General Summary
Part of sales strategy team and responsible for achieving sales objectives, targets and goals within the defined parameters of deadlines time and priorities specified by the VP Sales

Responsible for supporting sales management through owning the functions of sales reporting and analysis, trending analysis, competitive intelligence and project management/development

Essential Duties and Responsibilities

Data Management and Analysis
¿ Perform special analysis projects, using qualitative or quantitative approaches as appropriate, and develop data and information, assessment and recommendations as requested
¿ Identify trends and recommend action plans in response to trends
¿ Ensure data and process integrity throughout the sales cycle for Sales data
¿ Ensure accuracy of sales reporting, both management dashboard reports and detailed reports
¿ Act as primary sales department liaison with the ES and Marketing departments on sales data and business process automation projects
¿ Develop sales and business plan for future projects/acquisitions

Sales Operations
¿ Facilitate daily operation of the sales group, ensuring smooth and efficient work flow
¿ Work with customers by phone and email to evaluate their current trends
¿ Leverage contact with customers to gather additional information useful for qualitative data analysis
¿ Be responsible for Sales processes and defining business process enhancement for Sales

Organizational Management
¿ Develop and update Sales Operations Policies and Procedures as needed and work with VP Sales to enforce them
¿ Support planning and operations of Sales conferences and meetings, from large annual events to weekly conference calls

Record Keeping
¿ Create custom sales presentations (customer audience) and sales management presentations (internal executive audience)
¿ Complete customer vendor qualification forms using Information compiled from available sources
¿ Develop sales or business development proposals as needed
¿ Ensure that department records are complete
¿ Miscellaneous projects/tasks assigned by sales management

Additional Duties and Responsibilities
¿ Recording and handling of customer compliant received from customers/interested parties as and when required

Knowledge, Skills and/or Abilities (attributes) required
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required
¿ Verbal and written excellent communication skills
¿ Review, report and research skills
¿ Analytical and Rationality Skills
¿ IT Skills
¿ Ability to work under pressure/deadlines
¿ Handling multiple projects ¿ Multi tasking skills
¿ Forecasting and contingency planning skills
¿ Good industry-specific experience

Minimum Education Qualifications
¿ Bachelor Degree in Business Administration
¿ Preferably Engineer + MBA

Preferred Professional Training
¿ Sales Analysis Training
¿ Sales Research Training

Professional Experience
¿ Industry experience of 5-10 years
¿ Minimum 2 years as Sales Analyst or equivalent role