Job detail

Job description

Our client, a Government Company is looking forward to recruit suitable candidates for the above position.

Reporting to the Customer Service Manager, the CSO is responsible for all day-to-day contacts with, customers, plant, sales, business unit, accounting, credit. This includes:
¿ Managing and follow up enquiries (general product info, proforma invoice/letter of credit as required) and sample requests, product availability etc.
¿ Receive and process orders and managing the order process.
¿ Prepare full set of shipping documents.
¿ Be first contact in case of emergency or complaint.
¿ Managing correction process (goods return, credit/debit note requests) & other returns.
¿ Coordinate with business units and work as a team with supply chain, finance, credit etc.
¿ Establish working relationship within the company.
¿ Check availability versus orders
¿ Proactively identify, propose and implement improvements to systems and processes in order to achieve quality and efficiency gains.


Minimum Requirements
¿ 3-5 years of relevant experience in customer service/order fulfillment
¿ Working exposure in this region will be an added advantage
¿ Has worked in a B2B environment
¿ Strong spoken/written communication skills in English.
¿ Excellent SAP software & spreadsheet/document software interfacing skills
¿ Knowledge & understanding of transportation modes (air, rail, truck, ocean), the freight forwarder industry, export documentation, government regulations & export controls requirements
¿ Good understanding of manufacturing scheduling and lead times
¿ Good planning, analytical, organizational, interpersonal and problem-solving skills
¿ Good skills in pro-actively resolving issues & problems.
¿ Able to lead and work in a multi-cultural team environment as well as multi-task, work under pressure and enjoy challenges.